Data Protection Officer’s contact details
Purpose and legal basis for processing
We collect information about you (your personal data) from our Community Services including our health visiting services, school nursing services and diabetes services. This includes information about your referrals, assessments, diagnoses, activities (for example, taking a blood pressure test) and, in some cases, your answers to questionnaires.
We do this in order to assess the effectiveness of our care so that we can provide you with the best possible care and ensure that we can continually improve our services.
What we do with it
The data is securely sent to NHS Digital, which is the central organisation that receives the same data from all publicly-funded Community Services across England. NHS Digital removes all identifying details and combines the data we send with the data sent by other care providers, forming the Community Services Data Set (CSDS).
The CSDS data set is used to produce anonymised/pseudonymised reports that only show summary numbers of, for instance, patients referred to different types of services. It is impossible to identify any individual patient in the reports, but the reports do help us to improve the care we provide to you and other patients.
The benefits of the CSDS to you as a patient include:
– Making sure Community Services are available to all patients in all areas by measuring the care that is being delivered.
– Better care, through monitoring progress to allow future services to be planned
– Informing patients about the care offered at different hospitals
– More personalised and better organised care for patients through understanding what care is needed nationally, for example understanding how many patients who are discharged from hospitals then need looking after at home
Find more information about how NHS Digital uses your personal data including their lawful basis for processing, how long they hold it for and your rights.
Manage your choice about how your confidential patient information is used beyond your own individual care.
Alternatively, you can call 0300 303 5678.
How long we keep it
Solutions4Health Ltd has a duty to retain employee and client personal data for an appropriate period of time following their departure from the company or completion of one of its health programmes, for CSDS purposes this would typically be 5 years.
What are your rights?
You have a right to object to the processing (use) of your personal data in some circumstances by letting us know here https://www.solutions4health.co.uk/contact-us/. There are legitimate reasons why we may refuse your objection, which depend on why we are processing it. This will not affect your treatment in any way.
You can also make a subject access request for information that we hold about you.
You can do this at https://www.solutions4health.co.uk/contact-us/
You also have the right to have inaccurate personal data rectified and to request the restriction or suppression of your personal data in specific circumstances, for example if you feel that the data held is inaccurate. Please contact us on https://www.solutions4health.co.uk/contact-us/
Your right to complain
If you wish to raise a complaint concerning our handling of your personal data, please visit https://www.solutions4health.co.uk/contact-us/
You also have a right to raise a concern with the Information Commissioner’s Office at any time. Their contact details are: ICO, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
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